Infrastructure
The discussion about the Project & Portfolio Management (PPM) infrastructure environment is often not playing an essential role, both form budget perspective or business impact. In many occasions we are just confronted with a list of specifications from a technology vendor and 1 or 2 days estimation for technical installation of the solution.
Our advice is simple and clear about "Infrastructure":
For successful deploying PPM (early adoption by end users) and reducing the risk upfront for future ad-hoc investments, infrastructure attention as integral part of PPM is essential!
Typical examples of our solutions for "Infrastructure" are:
- Lead Architect participation together with the technology vendor during planning phase
- Installation deliverables for PPM. From assessment to knowledge transfer and coaching on the job
- Upgrades and migration support, both on-side or off-shored. Our best practice migration handbook ensures per deliverable the required steps
- Delivery of add-on packages on PPM solutions. E.g. for reducing the number of first-line calls we have developed several packages which can be deployed together with the PPM solution